Frequently Asked Questions
Here are some common inquiries we receive. If you have any additional queries or require assistance, please don’t hesitate to contact us.
Is There a Free Trial Available?
Yes, we provide a complimentary 2-week trial, allowing you to fully explore our service before making a subscription commitment, so you can confidently decide whether to proceed with a subscription.
When Can I Cancel My Subscription?
You can cancel your subscription at any time before the next billing cycle, offering you complete flexibility and control over your service.
What Is a Zone?
A Zone in PlaylistToday refers to any area that plays music or audio content from a single output or channel. For example, if a hotel plays the same music channel in its lobby, bar, and restaurant, this setup is considered one zone. If the hotel then adds a separate channel just for the spa or gym, it would have two zones. Having different zones allows you to customize the music experience in various areas of your business, making sure each space has its own unique atmosphere.
What Is a Site?
A site is the distinctive address for your assigned player where audio or video content plays, acting as a clear sign of the actual place where our services are utilized.
What Is The Difference Between Royalty-Free And Core Music?
In contrast to the commercially released repertoire of Core Music that requires local performance rights licenses linked to specific business activities, our Royalty-free music service encompasses all necessary licensing, allowing businesses to enjoy their music without incurring additional licensing costs.
What Is The Difference Between Playlists and Schedules?
Whereas playlists consist of songs or videos curated around specific themes, moods, genres, or occasions and designed for playback in a particular order or on shuffle, schedules provide a structured framework that indicates when tracks in a playlist should play. In addition to date and time scheduling, PlaylistToday offers a comprehensive suite of tools that effectively manage the content flow, ensuring that the output aligns perfectly with customer expectations.
Is Explicit Content Filtered?
Yes, explicit language tracks are filtered by default to maintain a family-friendly atmosphere, while businesses can opt to include explicit content in their music output when they find it suitable.
Can I Use PlaylistToday Across Multiple Locations?
Yes, you can manage multiple zones and sites from a single account, with options for regionalized programming.
Is a Network Connection Necessary For Operation?
Once you connect your device for the first time and download the necessary files, you won’t need an ongoing network connection to use it daily. Since all your content is saved on your device, you can easily enjoy your media without any interruptions. We suggest that you connect your device at least once every 30 days to validate monthly subscriptions and download updates, ensuring your service stays current and runs smoothly.
What Support Is Available If I Encounter Issues?
Our 24/7 helpdesk and answering service are always available to assist with any problems you may face.